Cake
2 products
FAQ – Frequently asked questions about Back-Lava Baklava
Use this text to share information about your product or shipping policies.
❓ How long does baklava last?
Our baklava stays fresh for up to 20 days in the sealed metal tin.
Store them in a cool, dry place – preferably not in the refrigerator.
Once opened, we recommend enjoying the pieces within 5–7 days to ensure they retain their perfect crispiness. 🍯
❓ How is the baklava delivered?
All orders are freshly prepared in our factory and securely packaged in a sturdy metal tin .
Shipping is via DHL within Germany (1-2 working days).
This way, your baklava will arrive undamaged and oven-fresh . 🚚✨
❓ Can I send baklava as a gift?
Yes! 🎁
You can specify a different delivery address during checkout – we will send the package directly to the person you want.
Our elegant packaging is perfect as a gift for birthdays, weddings or corporate events .
❓ Does baklava contain animal products or alcohol?
No.
Our baklava is made without gelatin, alcohol or artificial flavors .
It's vegetarian and contains only butter, flour, nuts, sugar, and syrup —pure craftsmanship. 🌿
❓ What varieties does Back-Lava offer?
We offer a wide selection:
- 🟩 Pistachio Baklava
- 🟫 Walnut Baklava
- 💛 Havuç Dilimi (carrot piece)
- 💚 Kadayif Mix King Piece
- 💎 Bülbül Yuvası (Nightingale's Nest)
All varieties are regularly produced fresh and are available in limited quantities.
❓ How can I pay?
You can pay safely and conveniently with:
💳 Credit card, PayPal, Klarna, Sofortüberweisung or Apple Pay.
Shipping is free for orders over 80 € .
❓ Do you also offer bulk orders or corporate gifts?
Yes!
We offer bulk orders and customized packaging for companies, events, or restaurants.
Just write to us using the contact form or send an email to 📧 info@back-lava.de .
❓ Where do your ingredients come from?
Our pistachios come from Gaziantep (Turkey) , which is considered the world capital of baklava .
We use only premium butter and high-quality nuts to guarantee the authentic taste. 🇹🇷❤️
❓ Is Back-Lava a German brand?
Yes.
Back-Lava is a company registered in Germany with production and shipping directly from Germany –
This way, you benefit from fast shipping, fresh products, and German customer service. 🇩🇪🍰
❓ How can I reach you?
📍 Baking Lava
Berlin, Germany
📧 info@back-lava.de
📞 +49 163 736 4846
Or directly via our contact form – we usually respond within 24 hours .
Free shipping from 80 euros: Shop conveniently at no extra cost
Enjoy free shipping on all orders over €80 and experience a hassle-free shopping experience at no extra cost. Take advantage of this great opportunity to get high-quality products without having to worry about shipping costs. For orders over €80, we'll cover the shipping costs for you, making your online shopping experience even more enjoyable.
Customer Service
We offer first-class customer service, specifically designed to comprehensively address all of our customers' needs and concerns. Our goal is to guarantee a consistently positive customer experience and ensure you are completely satisfied with every aspect of our service. Rely on us for support that not only meets but exceeds your expectations.
Recommend to others
If you are satisfied with our shop and the products we offer, we would be delighted if you would recommend us. Every recommendation helps us reach even more customers and continuously improve our service. Your support is crucial for us to further optimize our offerings and respond even better to our customers' needs. Share your positive experience and contribute to our growth!
Secure payment: Your data is protected with us
Enjoy a safe shopping experience in our store, as we guarantee secure and protected payments through the use of the latest SSL encryption technology. With every purchase, you can rest assured that your personal information is always protected. Your safety and trust are of utmost importance to us, which is why we only use the latest technologies to guarantee you maximum security. Shop with confidence, knowing your transactions are secure with us.