Menu of the Back-Lava cafés in Hamburg
Frequently asked questions
How long does the baklava stay fresh?
In the closed metal tin, stored cool and dry, the baklava stays fresh for up to 20 days. Once opened, it is ideally eaten within 5–7 days so it stays crisp.
How long does delivery take?
Within Germany usually 2–4 working days with DHL standard shipping or about 1–2 working days with DHL Express; abroad about 2–4 working days. Orders placed on Saturday or Sunday are shipped on Monday so the baklava does not spend the weekend in transit.
How much does shipping within Germany cost?
DHL standard shipping costs €4.99 and is free on orders of €60 or more (goods value after discounts). DHL Express costs €16.90. Some products ship free regardless of order value – this is stated on the product page. The exact shipping cost is shown at checkout before you complete your order.
Can I have baklava sent as a gift to another address?
Yes. Enter the recipient's address at checkout and add a personal greeting message in the cart.
What ingredients does the baklava contain?
The basic ingredients are butter, flour, nuts (pistachios or walnuts depending on the variety), sugar and syrup. The baklava is made without gelatine, alcohol or artificial flavourings. The allergens of each variety are listed on the respective product page.
How can I contact customer service?
By email to info@back-lava.de or via the contact form; replies usually come within 24 hours. For questions about an order, please include your order number and the email address used for the order. Business customers can also reach the team via WhatsApp through the Baklava for businesses page.
Fresh from Hamburg: fast delivery with DHL
Your order is baked fresh by hand and shipped with DHL, carefully packed so everything arrives in perfect condition. Ordered on a weekday before 3 pm? We dispatch the same day.
Customer Service
We offer first-class customer service, specifically designed to comprehensively address all of our customers' needs and concerns. Our goal is to guarantee a consistently positive customer experience and ensure you are completely satisfied with every aspect of our service. Rely on us for support that not only meets but exceeds your expectations.
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