FAQ – Frequently asked questions about Back-Lava Baklava
❓ How long does baklava last?
Our baklava stays fresh for up to 20 days in the sealed metal tin.
Store them in a cool, dry place – preferably not in the refrigerator.
Once opened, we recommend enjoying the pieces within 5–7 days to ensure they retain their perfect crispiness. 🍯
❓ How is the baklava delivered?
All orders are freshly prepared in our factory and securely packaged in a sturdy metal tin .
Shipping is via DHL within Germany (1-2 working days).
This way, your baklava will arrive undamaged and oven-fresh . 🚚✨
❓ Can I send baklava as a gift?
Yes! 🎁
You can specify a different delivery address during checkout – we will send the package directly to the person you want.
Our elegant packaging is perfect as a gift for birthdays, weddings or corporate events .
❓ Does baklava contain animal products or alcohol?
No.
Our baklava is made without gelatin, alcohol or artificial flavors .
It's vegetarian and contains only butter, flour, nuts, sugar, and syrup —pure craftsmanship. 🌿
❓ What varieties does Back-Lava offer?
We offer a wide selection:
- 🟩 Pistachio Baklava
- 🟫 Walnut Baklava
- 💛 Havuç Dilimi (carrot piece)
- 💚 Kadayif Mix King Piece
- 💎 Bülbül Yuvası (Nightingale's Nest)
All varieties are regularly produced fresh and are available in limited quantities.
❓ How can I pay?
You can pay safely and conveniently with:
💳 Credit card, PayPal, Klarna, Sofortüberweisung or Apple Pay.
❓ Do you also offer bulk orders or corporate gifts?
Yes!
We offer bulk orders and customized packaging for companies, events, or restaurants.
Just write to us using the contact form or send an email to 📧 info@back-lava.de .
❓ Where do your ingredients come from?
Our pistachios come from Gaziantep (Turkey) , which is considered the world capital of baklava .
We use only premium butter and high-quality nuts to guarantee the authentic taste. 🇹🇷❤️
❓ Is Back-Lava a German brand?
Yes.
Back-Lava is a company registered in Germany with production and shipping directly from Germany –
This way, you benefit from fast shipping, fresh products, and German customer service. 🇩🇪🍰
❓ How can I reach you?
📍 Baking Lava
Berlin, Germany
📧 info@back-lava.de
📞 +49 163 736 4846
Or directly via our contact form – we usually respond within 24 hours .
Fresh from Hamburg: fast delivery with DHL
Your order is baked fresh by hand and shipped with DHL, carefully packed so everything arrives in perfect condition. Ordered on a weekday before 3 pm? We dispatch the same day.
Customer Service
We offer first-class customer service, specifically designed to comprehensively address all of our customers' needs and concerns. Our goal is to guarantee a consistently positive customer experience and ensure you are completely satisfied with every aspect of our service. Rely on us for support that not only meets but exceeds your expectations.
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If you are satisfied with our shop and the products we offer, we would be delighted if you would recommend us. Every recommendation helps us reach even more customers and continuously improve our service. Your support is crucial for us to further optimize our offerings and respond even better to our customers' needs. Share your positive experience and contribute to our growth!
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