Shipping policy

Q: ❓ How long does baklava last?

Our baklava stays fresh for up to 20 days in the sealed metal tin. Store them in a cool, dry place – preferably not in the refrigerator. Once opened, we recommend enjoying the pieces within 5–7 days to ensure they retain their perfect crispiness. 🍯

Q: ❓ How is the baklava delivered?

All orders are freshly prepared in our factory and securely packaged in a sturdy metal tin . Shipping is via DHL within Germany (1-2 working days). This way, your baklava will arrive undamaged and oven-fresh . 🚚✨

Q: ❓ Can I send baklava as a gift?

Yes! 🎁 You can specify a different delivery address during checkout – we will send the package directly to the person you want. Our elegant packaging is perfect as a gift for birthdays, weddings or corporate events .

Q: ❓ Does baklava contain animal products or alcohol?

No. Our baklava is made without gelatin, alcohol or artificial flavors . It's vegetarian and contains only butter, flour, nuts, sugar, and syrup —pure craftsmanship. 🌿

Q: ❓ What varieties does Back-Lava offer?

We offer a wide selection: 🟩 Pistachio Baklava 🟫 Walnut Baklava 💛 Havuç Dilimi (carrot piece) 💚 Kadayif Mix King Piece 💎 Bülbül Yuvası (Nightingale's Nest) All varieties are regularly produced fresh and are available in limited quantities.

Q: ❓ Do you also offer bulk orders or corporate gifts?

Yes! We offer bulk orders and customized packaging for companies, events, or restaurants. Just write to us using the contact form or send an email to 📧 info@back-lava.de .

Q: ❓ Where do your ingredients come from?

Our pistachios come from Gaziantep (Turkey) , which is considered the world capital of baklava . We use only premium butter and high-quality nuts to guarantee the authentic taste. 🇹🇷❤️

Q: ❓ Is Back-Lava a German brand?

Yes. Back-Lava is a company registered in Germany with production and shipping directly from Germany – This way, you benefit from fast shipping, fresh products, and German customer service. 🇩🇪🍰

Our baklava is freshly produced on a regular basis and shipped directly from Hamburg. Here you will find all information about shipping costs, delivery times and delivery areas.

1. Delivery area

We deliver to Germany and to the following countries: Austria, Belgium, the Netherlands, the Czech Republic, Denmark, France, Finland, Sweden, Hungary and Norway.

Delivery to other countries is currently not possible.

2. Shipping costs within Germany

Shipping method	Shipping costs
DHL Standard	€4.99
DHL Express	€16.90

3. Shipping costs to other countries

International orders are shipped exclusively with DHL Express so that your order arrives fresh.

Country	Shipping costs (DHL Express)
Austria, Belgium, Netherlands	€21.90
Denmark, France	€23.90
Czech Republic	€25.90
Finland, Sweden, Hungary	€26.90
Norway	€32.90

All prices include statutory VAT. The exact shipping costs for your order are shown at checkout before you complete your purchase.

4. Delivery times

DHL Standard (Germany): approx. 2–4 working days
DHL Express (Germany): approx. 1–2 working days
DHL Express (international): approx. 2–4 working days

The delivery period begins on the day after the contract is concluded; for payment in advance, on the day after the payment order is issued. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised at the place of delivery, the next working day takes its place.

Unfortunately, we cannot guarantee delivery on a specific date. If you are planning a gift for a fixed occasion, please order in good time.

5. Tracking

As soon as your order leaves our premises, you will receive a shipping confirmation by e-mail with a tracking link.

6. Freshness and packaging

Our baklava is shipped in a sealed metal tin, in which it stays fresh for up to 20 days. We pack every order carefully and securely for transport. Please store the goods in a cool, dry place after receipt.

7. Delivery address and undeliverable parcels

Please check your delivery address carefully before placing your order and, if possible, make sure the parcel can be accepted in person. As these are fresh foods, we recommend not leaving parcels with neighbours or at a pick-up point for an extended period.

If a parcel is returned to us as undeliverable, we will contact you to find a solution together.

8. Deliveries to Norway (non-EU country)

Deliveries to Norway may be subject to additional customs duties, taxes and fees that are not included in our prices and shipping costs. These costs are borne by the recipient and are usually collected by the carrier or the customs authorities. Please check with the responsible customs authority before ordering.

9. Transport damage

If goods are delivered with obvious transport damage, please report this to the carrier as soon as possible and contact us without delay – ideally with photos of the packaging and the goods and your order number. We will take care of a solution quickly.

Failing to make a complaint or to contact us has no consequences whatsoever for your statutory rights and their enforcement, in particular your warranty rights. However, you help us to assert our own claims against the carrier or the transport insurance.

10. Contact

If you have any questions about shipping and delivery, you can reach us at:

Billstedt Back-Lava GmbH
Billstedter Hauptstraße 35
22111 Hamburg, Germany
E-mail: info@back-lava.de

Last updated: September 2026

FAQ – Frequently asked questions about Back-Lava Baklava

❓ How long does baklava last?

Our baklava stays fresh for up to 20 days in the sealed metal tin.

Store them in a cool, dry place – preferably not in the refrigerator.

Once opened, we recommend enjoying the pieces within 5–7 days to ensure they retain their perfect crispiness. 🍯

❓ How is the baklava delivered?

All orders are freshly prepared in our factory and securely packaged in a sturdy metal tin .

Shipping is via DHL within Germany (1-2 working days).

This way, your baklava will arrive undamaged and oven-fresh . 🚚✨

❓ Can I send baklava as a gift?

Yes! 🎁

You can specify a different delivery address during checkout – we will send the package directly to the person you want.

Our elegant packaging is perfect as a gift for birthdays, weddings or corporate events .

❓ Does baklava contain animal products or alcohol?

No.

Our baklava is made without gelatin, alcohol or artificial flavors .

It's vegetarian and contains only butter, flour, nuts, sugar, and syrup —pure craftsmanship. 🌿

❓ What varieties does Back-Lava offer?

We offer a wide selection:

🟩 Pistachio Baklava
🟫 Walnut Baklava
💛 Havuç Dilimi (carrot piece)
💚 Kadayif Mix King Piece
💎 Bülbül Yuvası (Nightingale's Nest)

All varieties are regularly produced fresh and are available in limited quantities.

❓ How can I pay?

You can pay safely and conveniently with:

💳 Credit card, PayPal, Klarna, Sofortüberweisung or Apple Pay.

❓ Do you also offer bulk orders or corporate gifts?

Yes!

We offer bulk orders and customized packaging for companies, events, or restaurants.

Just write to us using the contact form or send an email to 📧 info@back-lava.de .

❓ Where do your ingredients come from?

Our pistachios come from Gaziantep (Turkey) , which is considered the world capital of baklava .

We use only premium butter and high-quality nuts to guarantee the authentic taste. 🇹🇷❤️

❓ Is Back-Lava a German brand?

Yes.

Back-Lava is a company registered in Germany with production and shipping directly from Germany –

This way, you benefit from fast shipping, fresh products, and German customer service. 🇩🇪🍰

❓ How can I reach you?

📍 Baking Lava

Berlin, Germany

📧 info@back-lava.de

📞 +49 163 736 4846

Or directly via our contact form – we usually respond within 24 hours .

Fresh from Hamburg: fast delivery with DHL

Your order is baked fresh by hand and shipped with DHL, carefully packed so everything arrives in perfect condition. Ordered on a weekday before 3 pm? We dispatch the same day.

Customer Service

We offer first-class customer service, specifically designed to comprehensively address all of our customers' needs and concerns. Our goal is to guarantee a consistently positive customer experience and ensure you are completely satisfied with every aspect of our service. Rely on us for support that not only meets but exceeds your expectations.

Recommend to others

If you are satisfied with our shop and the products we offer, we would be delighted if you would recommend us. Every recommendation helps us reach even more customers and continuously improve our service. Your support is crucial for us to further optimize our offerings and respond even better to our customers' needs. Share your positive experience and contribute to our growth!

Secure payment: Your data is protected with us

Enjoy a safe shopping experience in our store, as we guarantee secure and protected payments through the use of the latest SSL encryption technology. With every purchase, you can rest assured that your personal information is always protected. Your safety and trust are of utmost importance to us, which is why we only use the latest technologies to guarantee you maximum security. Shop with confidence, knowing your transactions are secure with us.